Terms

These are the terms you agree to when you order. They are written to be read once, not to be survived.

What you are buying

A digital invitation, designed for your celebration by a person, hosted by us at a web address you share with your guests, with a reply form whose answers come back to your panel. It is not a printed card and nothing is posted to you.

Your plan says how many revision rounds are included. A round is one set of changes, sent together. Your panel shows how many you have used and how many are left. More can be bought if you want them.

How an order runs

• You choose a design and a plan, and pay.
• You write your details into your panel. Nothing can be designed until that is done, so the time it takes is yours, not ours.
• We send you a proof. You approve it, or you ask for changes within your rounds.
• We publish it, and you send the link to your guests.

We will tell you our current turnaround before you order. It starts when your details are complete, not when you pay.

What you give us, and what you promise about it

Photographs, music, names, wording. You keep all of it — we take no ownership of anything you upload. You are telling us you have the right to use it: that the photographs are yours or licensed, and that you may share the details of the people on your guest list. If someone tells us you did not, we may take the invitation down while we work out what happened.

What stays ours

The design itself, the templates, the code and the typography. You are buying the use of your invitation for your celebration. You may not resell it, copy the design for someone else's event, or pass the template on.

We may show your invitation in our portfolio. If you would rather we did not, say so and we will not — before or after, and you do not need a reason.

Hosting

Your invitation stays online for twelve months from the day we publish it, which covers the run-up, the day, and the thank-yous. After that you can ask us to keep it up for longer. We will write to you before it comes down; it will not simply vanish on your guests.

When it goes wrong

We aim to keep your invitation reachable at all times and we cannot promise perfection: hosting, networks and the wider internet occasionally fail. If your invitation is unreachable through our fault for a meaningful stretch, tell us and we will put it right and extend your hosting by at least the time it was down.

What we owe you, if it comes to that, is capped at what you paid us. We are not liable for the cost of your celebration itself. Nothing here limits anything the law does not let us limit.

Ending it

Cancelling and refunds have their own page — read it before you order, because a bespoke digital product is treated differently from a boxed one.

We may end an order if it is used for something unlawful, if the content breaks the promises above, or if an invoice goes unpaid. We will tell you why, and refund anything we have not earned.

Law

These terms are governed by the law of the country our company is registered in, named at the foot of this page. If you are a consumer in the EU or the UK, this does not take away the protection of your own country's consumer law, and you can bring a claim where you live.

Changes

We may change these terms for future orders. The terms that apply to your order are the ones published on the day you placed it, and we will send you a copy if you ask.

Who you are dealing with